Terms and Conditions

Last Updated: January 26, 2025

1. Introduction

Welcome to A&D Store ("we," "our," or "us"). These Terms and Conditions create a legally binding agreement between you and A&D Store regarding your use of our website and purchase of our products. By accessing our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms.

These terms and conditions are governed by and construed in accordance with the laws of Kenya.

1.1 Definitions

Website
The A&D Store ecommerce platform and related services
User
Any person accessing or using the website
Buyer
An individual or entity purchasing products through our website
Products
Building materials, tools, equipment, and related items offered for sale
Account
A registered user profile on our website
VAT
Value added tax applicable under Kenya law
M-pesa
Mobile phone based money transfer services in Kenya

2. Products and Services

Our commitment is to provide high-quality building materials and construction supplies to meet your needs. We maintain a diverse inventory of products, but availability may vary by region and time. While we strive to keep our stock levels current, the dynamic nature of our business means that product availability shown on the website may not always reflect real-time inventory.

3. Prices and Payment

3.1 Understanding Our Prices

Our prices are shown in Kenyan Shillings (KES) and include VAT where applicable. For bulk orders, we offer special wholesale prices - please contact our sales team for details.

3.2 Ways to Pay

  • M-Pesa
  • Bank transfers (for large orders)

All payments must be made in full before we deliver your order, unless we've agreed to different terms in writing. If a payment fails, the User will be notified and the order will not be processed until full payment is received.

3.3 Price Changes and Special Offers

Sometimes our prices change, but once an order is placed, the price at that time is honored. Special offers are only valid for the time stated and can't be used with other discounts unless we specify otherwise.

4. Ordering Process

  1. Add items to your shopping cart
  2. Check your cart and the total cost
  3. Choose delivery or collection
  4. Pay for your order
  5. Wait for our confirmation email

Once we confirm your order, it means we've accepted it and a contract exists between us.

5. Delivery

5.1 Standard Delivery Times

  • Nairobi Area: 1-3 working days
  • Other Counties: 3-7 working days
  • Large or bulk orders might take longer

5.2 Delivery Costs

  • Free delivery in Nairobi for orders over KES 50,000
  • Other areas: cost based on weight and distance
  • Special delivery charges for bulk items

If delivery is delayed or unsuccessful due to incorrect address or absence of the recipient, additional charges may apply.

6. Returns and Refunds

Products can be returned if:

  • They're damaged or faulty when received
  • We sent the wrong items
  • The products don't match our description

Returns must be initiated within 48 hours of delivery. The cost of return shipping will be covered by A&D Store if the return is due to an error on our part. Refunds are processed using the original payment method within 7-14 working days.

7. Responsibilities

A&D Store commits to:

  • Providing products that are fit for purpose
  • Delivering within stated timeframes
  • Handling complaints fairly

We're not liable for:

  • Delays beyond our control
  • Misuse of products
  • Post-delivery damages
  • Loss of profits or business opportunities

8. Changes to Terms

These Terms and Conditions may be updated periodically, with users notified via email or website notices. Continued use of the website indicates acceptance of new terms.

Contact Us

Business Hours: Monday to Saturday: 8:00 AM - 6:00 PM