Privacy Policy

Last Updated: January 20, 2025

At A&D Store, transparency in how we handle your personal information forms the foundation of trust. This Privacy Policy explains in detail how we collect, use, protect, and manage your personal information when you use our website or purchase our building materials and construction supplies. Please review this policy carefully to understand your rights and choices regarding your personal information.

1. Information We Collect

1.1 Personal Information You Provide

Contact Details
Name, email address, phone number, and physical address
Business Details
Company name, registration number, tax information
Payment Information
Processed securely by certified partners

Consent: By using our website, you consent to the collection and use of your personal information as outlined in this policy.

1.2 Information Collected Automatically

  • IP Address and device information for optimization
  • Browsing behavior and preferences
  • Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Essential Operations

  • Process orders and manage accounts
  • Coordinate deliveries and provide customer service

2.2 Service Improvement

  • Analyze usage patterns to improve website UX
  • Optimize delivery routes and inventory management

2.3 Communication

  • Send order confirmations and delivery notifications
  • Marketing communications with opt-out option

2.4 Legal Compliance

Meet legal, regulatory, and tax obligations

3. Information Sharing and Security

3.1 Third-Party Services

  • Share delivery addresses with shipping partners
  • Process payments through certified providers
  • Data protection agreements with all partners

3.2 Data Protection Measures

  • Advanced encryption techniques
  • Regular security assessments
  • Strict access controls

4. Data Retention

  • Retain data for 7 years unless legally required longer
  • Secure deletion/anonymization when no longer needed
  • Retention purposes: service provision, returns, legal compliance

5. Cookie Policy

5.1 Types of Cookies

Essential Cookies
Required for basic functionality
Analytics Cookies
Used by Google Analytics

5.2 Managing Cookies

You can manage cookies through your browser settings, including blocking or deleting cookies. Instructions for managing cookies are typically found in your browser’s Help section. Note that disabling cookies may impact website functionality.

6. Your Rights and Choices

6.1 Access and Control

  • Request access to personal data
  • Correct inaccuracies
  • Request deletion (subject to retention requirements)

6.2 Marketing Preferences

You can manage your communication preferences through your account settings or by contacting our customer service team. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link.

7. Updates to This Policy

We may update this Privacy Policy as our services evolve or as privacy regulations change. Significant changes will be communicated through email or a prominent notice on our website. Your continued use of our services after such updates constitutes acceptance of the updated policy.

8. Contact Us About Privacy

Email: support@adstore.co.ke

Phone: +254 (0) 795 349 608

Business Hours: Monday to Saturday: 8:00 AM - 6:00 PM

Thank you for choosing A&D Store. We remain committed to safeguarding your personal information.